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Frequently
Asked Questions
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How do I add my group to the IdentityStores list?
Click on the "Start My Own Store" tab to begin the set-up process. You will be asked to supply some brief information and the an IdentityStores representative will contact you as soon as possible to further discuss our program options.

How quickly do orders arrive?
We ship via UPS ground, and orders usually ship within 7-10 business days. 

Do I have to use a credit card to place an order online?
No.  You can pay with a credit card, debit card or check.  Orders are taken via the website, by mail, or toll-free call. 

What if there is a problem with my order?
Contact us and have your order number handy. We’ll work with you to ensure your satisfaction.

Who can set up an IdentityStores.com store?
Anyone affiliated with a group who enjoys the convenience of online ordering can set up an online store. Click on the "Start My Own Store" tab to begin the set-up process.

Can I personalize the items in my order?
Yes.  In all our online “storefronts,” users have the ability to personalize most items with a name and/or number, provided that option is selected by the group manager(s).

What is your Return Policy?

Our return policy can be found on every IdentityStores store front. It can also be found here.