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Return Policy

Even though it's custom made we do accept returns on many of our items. If you are not completely satisfied with your order, you may return it within 30 days of receipt for a refund less a 15% restocking fee. Refunds are made in the original form of payment. Items must be in original condition, unwashed and unworn. Contact our customer service department toll free at 877/668-3282 to make a return claim and receive a Return Authorization number (RA#).

Exclusions:
Limited time offers, bulk, team and group items, or items with personalization are not eligible for return. Not sure if your item or group is part of the exclusions, please contact our customer service department toll free at 877/668-3282 to inquire before placing your order.

Questions about your order?
Please contact IdentityStores customer service, we're here to help!

Customer Service:
Monday - Friday 8 am to 5 pm Central Time
Toll Free 1-877-668-3282
Email us at support@identitystores.com