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Frequently Asked Questions

 
 

 

 

News and Events

Check back throughout the school year. We'll be posting some interesting news and events.

Customer Feedback

Our list of satisfied customers continues to grow as does our network of online store customers. As we start school, we'll be posting their comments so you can see the level of service you will receive from everyone here at Schoolidentity.

 

Frequently Asked Questions

How do I add my group to the Schoolidentity.com list?
Click on “Add My Group” and supply some brief information. An IdentityStores.com representative will contact you as soon as possible.

How quickly do orders arrive?
We ship via UPS ground, and orders usually ship within 7-10 business days. 

Do I have to use a credit card to place an order online?
No.  You can pay with a credit card, debit card or check.  Orders are taken via the website, by mail, fax or toll-free call. 

What if there is a problem with my order?
Contact us, and have your order number handy. We’ll work with you to ensure your satisfaction.

Who can set up an IdentityStores.com store?
Anyone affiliated with a group who enjoys the convenience of ordering online can set up an online store. Click on “Add My Group” to begin the set-up process.

Can we put names and/or numbers on team and group items?
Yes.  In all our online “storefronts,” users have the ability to put names and numbers on items, provided that option is selected by the group manager(s).